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How Consumer Engagement Can Help Drive Efficient Collections for Physical Therapy Practices
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How Consumer Engagement Can Help Drive Efficient Collections for Physical Therapy Practices

Presented by: Stuart Hanson, SVP, GM, and Lynette Nelson, CRCR

1/30/2018
When: 01/30/2018
1:00 - 2:00 p.m. Eastern
Where: United States
Contact: Laura Hall
877-636-4408


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Join the Payment and Practice Committee to discuss patient payment strategy and solutions!

Members: $49

Nonmembers: $99

The growth of consumerism is impacting both patients and providers. As patients shoulder a greater burden of paying their healthcare bills, providers are faced with changing the way they interface with consumers to meet their increasing volume of payments. 

Our speakers from Change Healthcare, Stuart Hanson, SVP, GM and Lynette Nelson, CRCR, will discuss how to engage your physical therapy patients to make payments.

The following topics will be highlighted:

•  The shift of consumerism across all industries drives an increased focus on the billing experience. Therefore, patients are seeking multiple and convenient payment channels in healthcare, which maximizes collections for providers but also drives patient satisfaction. 
•  With the expansion of high deductible health plans, patient financial responsibility is skyrocketing. Many consumers don't understand their healthcare benefits, especially for physical therapy services, and clinical staff often has limited to access to tools to effectively respond to patient inquires.  
•  By optimizing healthcare technology solutions, which include simple patient billing and a variety of consumer payment options, providers can help reduce bad debt, lower costs to collect, speed up collections, and increase their overall revenue.  

Speakers:

Stuart Hanson, SVP, GM

Stuart Hanson, is the Senior Vice President and General Manager of Consumer Payments at Change Healthcare and is responsible for strategy and product development for consumer healthcare payment solutions. He is responsible for health plan and healthcare provider-based, consumer-facing payment and financing solutions. Prior to joining Change Healthcare, Stuart led the healthcare business development strategy and activity for Citi Retail Services.  This business unit helped launch Citi’s innovative and award-winning Money2 for Health patient payment solution. His background includes game changing payment product innovations, product strategy, development and management in the areas of medical banking as well as supply chain finance in multiple banking organizations, including Fifth Third Bank, JPMorgan Chase, and Bank One Corporation.  He speaks frequently at industry conferences on related topics and has been asked to provide testimony to committees within the US Dept. of HHS on multiple occasions.  Stuart has also been asked to Chair the HIMSS Revenue Cycle Improvement Task Force for fiscal year 2015 and 2016. Stuart holds an M.B.A. in Finance from the University of Chicago, Booth School of Business and a bachelor’s degree in Finance from the University of Illinois.

Lynette Nelson, CRCR

Lynette Nelson, CRCR, is a Solutions Executive, Communication and Payment Solutions, at Change Healthcare. Lynette is a Healthcare Payments Professional with a passion for identifying process improvements in the payment cycle for healthcare providers. In her current role at Change Healthcare, she builds strategic partnerships with key executives at healthcare organizations across the southeast. She has earned credibility through her distinct knowledge of complex healthcare regulations; most recently the payment evolution from fee-for-service to value-based models. With more than 16 years of combined healthcare and commercial banking experience, she has the proven ability to implement innovative business solutions. Lynette holds a Bachelor of Science degree in Finance and a Masters of Business Administration from the University of Illinois – Urbana Champaign. She is a member of the Florida Chapter of Healthcare Financial Management Association (HFMA) and participant in the Women’s Leadership and Chapter Registration committees. Lynette is also a member of Health Information and Management Systems Society (HIMSS).

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